Polaris announced the recall of model year 2016 and 2017 General two and four seat side-by-sides. The steering wheel shaft can shift and detach while in use, resulting in a loss of control and crash hazard. Approximately 19,000 units are involved in the recall. Consumers should stop using the vehicles and contact Polaris for a free repair.
This is another large recall for Polaris and a different mechanical issue as well. In addition, the recall pertains to their General crossover line that has been selling well since its introduction. The previous large recalls were for their Ranger and RZR products. Given the model years involved, these vehicles were likely built before the company instituted new processes and added more people to improve vehicle quality and track safety issues faster. Assuming the changes are effective, another year or two may be needed before the company completely works through any legacy quality issues across their extensive product lineup.
The following recall information is from the Consumer Product Safety Commission.
Name of product: Polaris General side-by-side recreational off-highway vehicles (ROVs)
Hazard: The steering wheel shaft can shift and detach while in use, resulting in a loss of control and crash hazard.
Recall date: October 30, 2017
Recall number: 18-018
Consumer Contact: Polaris at 800-765-2747 from 7 a.m. to 7 p.m. CT Monday through Friday or online at www.polaris.com and click on “Off Road Safety Recalls” for more information. In addition, consumers can check vehicle identification numbers (VIN) on the “Product Safety Recalls” page to see if your vehicle is included in any recalls.
Description: This recall involves model year 2016 and 2017 Polaris General 2- and 4-seat side-by-side recreational off-highway vehicles. The vehicles were sold in black, blue, camouflage, orange, red, silver and white and have a cargo box on the back. “Polaris” is printed on the front grill, “GENERAL” is printed on the rear panel and “1000” is printed on the front panel. The VIN is printed on the left rear vehicle frame below the cargo box.
Remedy: Consumers should immediately stop using the recalled ROVs and contact Polaris to schedule a free repair. Polaris is contacting all known purchasers directly.
Incidents/Injuries: Polaris has received five reports of the steering shaft separating and one report of a broken hand injury.
Sold At: Polaris dealers nationwide from December 2015 through September 2015 for between $16,000 and $21,000.
Manufacturer(s): Polaris Industries Inc., of Medina, Minn.
Manufactured In: U.S. and Mexico
Units: About 19,000